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Get More From Your Call Data with Conversation Intelligence

This post was originally published on this siteDeciphering the value of your inbound calls is never easy. You need to know not only which of your campaigns are generating the most calls, but also which of these leads are sales-ready. Sometimes it seems like the only way to optimize your marketing is by manually qualifying …

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How to Optimize Your Content With Keyword Spotting Insights

This post was originally published on this siteAs part of the UX team at CallRail, I work with content writers to create and maintain CallRail’s support documentation. Each day, I pull reports on the topics customers search for on our Help Center. When looking at these reports, my goal is to understand how people talk …

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SEED SPOT’s Programs and Events Are Going Virtual!

This post was originally published on this siteBy C’pher Gresham, CEO of SEED SPOT As a community-based organization, SEED SPOT feels a deep responsibility to ensure the safety and well-being of entrepreneurs, supporters, team members and the community. As COVID-19/Coronavirus is a top priority nationally and globally, it is important that every citizen and organization …

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Level Up Your Call Transcriptions with Keyword Spotting

This post was originally published on this siteThere’s no better way to learn about your customers than through conversations. Your phone calls tell you what products/services your customers purchased, their questions or objections, what stage of the sales cycle they’re in, and more. But mining calls for these valuable insights has historically been difficult, not …

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Do You Know How to Leverage Digital Marketing for Venture Growth?

This post was originally published on this siteBy: Michael Herman, Owner/Consultant at Red Drop Digital and SEED SPOT Mentor Digital marketing efforts are useless… That’s an odd thing for a consultant in his 25th year of digital marketing to say, especially since I’ve helped a lot of brands achieve quite a bit of online success. …

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Meet SEED SPOT’s Measuring & Evaluation Fellow, Precious Jacdonmi!

This post was originally published on this siteBy: Precious Jacdonmi, Measuring and Evaluation Fellow at SEED SPOT Hello SEED SPOT community! My name is Precious and I am from the north central region of Nigeria. I was born and raised in the southern part of the country. However, I moved up north to start my …

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