Recording phone conversations can give you access to valuable information about the state of your sales and service organizations. But without a well-developed action plan, extracting all that great data efficiently can seem like a daunting task. It’s time to take advantage of the insights your call recordings may be hiding from you. Here are …
For the second consecutive year, CallRail was ranked as the top overall call tracking software product and the leader in call tracking customer satisfaction by G2 Crowd, the world’s most popular business software review platform. The G2 Crowd Call Tracking Grid report is based on more than 1,190 reviews written by business professionals. You can …
CallRail Tops G2 Crowd Best Call Tracking Software Rankings Read More »
Whether you’re closing a deal with a new client or assisting a frustrated customer with an order, good telephone skills are essential for any business. They can be the deciding factor that leads to making a sale or losing a customer.Unfortunately, talking on the phone does not come naturally for many people. It can oftentimes …
7 Business Phone Etiquette Tips to Win Customer Loyalty Read More »
Do you know how people use your website to contact your support team? Or which ads generate the most leads to your business? Better yet — which of your keywords convert the most leads to customers? Optimize campaigns with your call attribution Call attribution is one of the most valuable data points you can explore …
Guide to Call Attribution for Digital Marketers: Optimize Calls and Clicks Read More »
One of the biggest questions we have to answer as marketers is how do we generate more qualified leads for our sales teams in the most cost-effective way? Cost per Lead (CPL) is the metric at the center of that question. In short, it’s equivalent to the cost of generating all of your leads divided …
How Search Marketers Reduce Cost Per Lead with Call Analytics Read More »
Growth and Culture: What Makes CallRail a Best Places to Work in Atlanta? CallRail was announced as one of the Best Places to Work in Atlanta in 2016 by the Atlanta Business Chronicle. CallRail ranked #7 in the mid-sized company category. CallRail has been recognized by multiple organizations throughout the years for its outstanding growth …
CallRail Announced as a Best Place to Work in Atlanta for 2016 Read More »
If you’ve ever conducted a Google search on your mobile phone and clicked the call icon to make a reservation at your favorite Italian restaurant, you’ve utilized click-to-call. Click-to-call is an intuitive way for you and your customers to quickly reach you over the phone, and if you’re implementing a search marketing program, click-to-call can be …
Click-to-Call in the Age of Mobile Search Marketing Read More »
The phone call is an integral part of the customer service process. A strong ability to communicate with customers over the phone can make all the difference in winning a customer for life, while a not-so-good rapport can do irreparable damage to your business. That’s why it’s important to continuously optimize your staff to help …
How to Improve Customer Service Over the Phone in 5 Steps Read More »
Injecting call data into your other marketing tools is one of the most beneficial ways to get the most out of your call tracking. But when it comes to integrating your call and marketing analytics, it’s important to have the most accurate and useful data available. You don’t want unnecessary call data muddling your database. That’s why …
Traditional phone systems require a relatively clunky piece of hardware that comes with a certain amount of operational overhead. There’s the cost of equipment and maintenance, plus the time spent on setup and support. And with today’s mobile workforce, agents need the flexibility to make and receive calls as efficiently as possible. Here at CallRail, …
Arm Your Agents with the Flexibility and Power of Softphone Read More »
