A phone call is often the first experience that customers have with your business and it’s important that you make a good first impression. In fact, a Harrison Interactive study found that 86% of customers are willing to pay a premium for a better customer experience. Good customer experiences are crucial to any business’s success, but it can be difficult to consistently satisfy customers if you have a lean team or you’re a one-person shop. Enter CallRail’s Call Flow Builder. With the Call Flow Builder, you can streamline call management tasks like scheduling, call distribution and lead qualification so that you can save time without sacrificing your customer satisfaction.1. Qualify leads so that callers reach the right person every time. It’s no secret that proper lead qualification is a cornerstone of any sales process. The Menu step in the Call Flow Builder allows users to prompt the caller to make selections before they’re routed to an agent, essentially qualifying the caller as a good or bad lead before they reach an agent. The Menu may request that the caller choose whether or not they are a new customer or it could ask her to select the product type that she’s calling about. The caller will subsequently be routed to an agent or department based on her selections. Call flows with Menus like this one ensure that salespeople spend their time on the right leads and that customers don’t waste time speaking to the wrong person. An American Express study found…
Read More: 5 Ways to Use Call Flows to Streamline Your Business
