Whether you’re closing a deal with a new client or assisting a frustrated customer with an order, good telephone skills are essential for any business. They can be the deciding factor that leads to making a sale or losing a customer.Unfortunately, talking on the phone does not come naturally for many people. It can oftentimes feel awkward, and some of us even have a deep-rooted fear of speaking over the phone. No matter the problem, the last thing you want is for a lead or customer to hang up the phone with negative feelings about the way the conversation went. Phone Tips to Enhance Communication Skills Even if your phone skills are less than stellar, not all hope is lost. Here are some business telephone etiquette tips to enhance your communication skills over the phone. 1.Listen Of all our phone tips, listening should be your biggest priority. It may be harder to do than in person, but that doesn’t make it any less important. Take the time to really listen to whomever you’re talking to and understand what they have to say. Not only does this allow you to have a more meaningful conversation with your caller, but it allows you to better assist them with whatever they need. Don’t hog the conversation or be quick to speak — practice active listening to show your customer you genuinely care. 2. Speak clearly It’s tougher to understand someone over the phone versus in person, especially since you can’t see their lips moving.…
Read More: 7 Business Phone Etiquette Tips to Win Customer Loyalty
