Traditional phone systems require a relatively clunky piece of hardware that comes with a certain amount of operational overhead. There’s the cost of equipment and maintenance, plus the time spent on setup and support. And with today’s mobile workforce, agents need the flexibility to make and receive calls as efficiently as possible. Here at CallRail, we want to offer our customers the option to ditch the desk phone. With our Softphone feature, we’re giving users access to a powerful browser-based phone located within the CallRail app. No more time and money spent on complex phone systems, and the added convenience to make and place calls directly from your computer. Ready to learn more? Check out some of the benefits of Softphone. Make and receive calls from a computer. Better management of inbound calls. Answer calls made to your tracking numbers, without ever leaving CallRail. With the option to answer calls directly within a browser, agents can handle callers quickly and easily. They’ll also have the ability to capture notes and add tags while on the call, giving you access to valuable information about your individual callers. Start recording and reporting on outbound calls. Softphone also makes outbound dialing simple and integrates these calls into your standard CallRail Agent reports. Return calls placed to your tracking numbers directly from your browser, or use the Dialer to place a call to a specific number of your choosing. Our Softphone also offers outbound call recordings, so you’ll be able to replay calls after they’re complete. Rich…
Read More: Arm Your Agents with the Flexibility and Power of Softphone
