WebPT – Medical Account Manager

As WebPT’s Medical Account Manager, you’ll be responsible for managing relationships with billing customers to ensure their satisfaction and success as well for mentoring and training junior staff members. To do so, you’ll leverage your exceptional leadership skills and thorough knowledge of therapy services and revenue cycle management best practices. But you won’t stop there. The right candidate for this role is extremely interested in (cough—obsessed with—cough) the latest innovations and trends in improving clinic revenues and operations.

At WebPT, we like to hire the most talented people for our teams, and then give them the freedom to do their jobs. Throw business casual to the wind. We want casual-casual. Rock flip flops and jeans. We don’t care as long as you do good work and enjoy yourself.

Responsibilities

• Maximize revenue by monitoring open balances, routinely reviewing unprocessed claims, analyzing reimbursement, and correcting and resubmitting denials.
• Manage, improve, and enforce billing policies and procedures.
• Be a billing bodyguard. Ensure you and your team adhere to all HIPAA guidelines and regulations to keep all system data safe and secure.
• Stay up to date on third-party billing requirements and reimbursement guidelines.
• Update assigned accounts in a timely manner.
• Work closely with the A/R billing specialists to quickly address account issues and constantly work to improve team efficiency.
• Clearly communicate roles and responsibilities of the A/R billing specialists and cash posting specialists in your assigned region, establish individual goals, monitor productivity, and provide guidance and feedback as necessary.
• Be ready to fly by the seat of your pants. This role is ever-evolving—just like WebPT—so while you don’t need to be Cirque du Soleil flexible, we may occasionally ask you to do a few cartwheels, or at least try some things outside of your wheelhouse.

Abilities and Knowledge

• Love a good puzzle. You’ll need to think critically—and analytically—on a daily basis.
• Be organized, ahead of schedule, communicative, and accountable—in short, own your role entirely, while being open to critiques, suggestions, and new ideas.
• Rock the mic like a vandal—not just in karaoke, but in all forms of communication (i.e., talk well and write good stuff). We’re talking impeccable communication skills. You’re representing WebPT, after all, and we take our brand seriously.
• Be a customer service superstar. Effective communication also requires effective listening, so be ready to lend a sympathetic ear and offer reassurance when needed.
• Jibe with our company culture. We’re talkin’ energy, integrity, positivity, a hunger for knowledge, and a passion for billing. Bring all that and a bag of chips. Seriously, we love chips.
• Talk nerdy to me—er, all of us. Know your stuff and talk about it confidently, accurately, and honestly. This is especially important when it comes to insurance guidelines—namely, those associated with Medicare and Medicaid—as well as ICD-10 and CPT codes.

Education and Experience

Required:

• At least five years of experience in full cycle medical billing.
• At least two years of leadership or customer service experience.
• Experience supporting small to mid-sized practices.
• Experience working with a variety of medical billing software and basic computer programs.

Preferred:

• We’re especially interested in candidates with physical therapy, front office, management, or billing experience.

Working Conditions

WebPT, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

Physical Requirements

WebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.