0 Flares 0 Flares × In our webinar ‘Choosing a Call Tracking Vendor’ we discussed research and evaluation methods that come in handy when choosing the right analytics vendor for your business. [embedded content] During the webinar, we received a lot of great questions; so many in fact that we weren’t able to reach them all during the event. We’ve outlined all the questions and answers below, and provided our slides here for your review. What are the laws surrounding call recording? Call recording laws vary from state to state. It’s important that you know what the laws are regarding call recording in the specific places you’ll be doing business. Also, make sure that your analytics provider allows you to disable and enable the call recording function, and also set up pre-recorded messages to inform callers they will be recorded. What about taking credit cards over the phone when being recorded? While we can’t offer you legal advice, we would suggest taking payment over a secure website as oppose to taking personal information like credit card details over the phone. Do you issue local phone numbers by area code or city? We determine locality based on area code and prefix (the first 6 numbers). Will using call analytics have a negative impact on my NAP consistency? NAP Consistency is very important to Local Search Marketers – which make up a big part of our client base, so it’s also very important to us. If you decide you want to track all calls to the business, there…
Read More: Evaluating and Choosing The Right Call Analytics Vendor
