Field Service Feature Comparison MobileLogix ServiceMax TOA Click Control Tower Back Office/Field Features Budget / Forecast / Sales / Profit / Drivers Forecast future work Hours, Quantities, Costs, Resources (Labor) X X X X Create Instant, Accurate Budgets from Forecast Details X Convert Time & Materials to Fixed Rate with Historic Hours, Planned vs. Actual Comparison calculator X Roll Up to Projects – Budget / Actual / Forecast – Multiple activities under a single project X Time Study (Productivity) at the Activity/Job/Project levels X CRM Customer Management Customer Provided APP for Customer Self Help Requests and Tracking Status X Customer Provided Portal for Customer Self Help Requests and Tracking Status X Support for Parent/Corporate Customer Hierarchy X X X X Upsell Customers on Recommended Work Orders X X X Customer/Location Self Service Reservation System of Available Times for Customers X Retail Kiosk to Select Available Reservation Times X Corporate Notifications SLA Escalation Alerts (Approaching/Past Due Work Orders) X X X X Field Management Receive Field Service Acknowledgements “10-4” Confirmations X X X X Photo Capture in the Field X X X X Notes Capture in the Field X X X X Video Reference in the Field X Knowledgebase Search in the Field X Nearby Job Map Search in the Field X Custom Inspection/Sales Questions in the Field (no programming required) X Contract Management Manage Recurring Customer Contract Details X X X X Document Management attach PDF Contracts X X X X Automated Customer Reminders of Service Contract Benefits X X…
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